Unlike a traditional phone system, Voice over Internet Protocol uses the internet to transmit phone calls, so a VoIP system does not rely on landlines to deliver phone calls. These systems use IP networks and local area networks, and both voice data and calls can be delivered over the system.
The growing reliance and increasing speeds of the internet make VoIP phones a popular option for business owners. It may be possible to increase the communication inside the business and better route incoming calls with VoIP.
Also known as IP Telephony, a VoIP system can allow your company to have better flexibility, caller insight and connectivity. Better communication allows your business to run efficiently and meet the needs of staff and customers. Businesses can also frequently save money with VoIP.
A standard plain old telephone service or POTS only allows you to take calls when you are at the phone. VoIP phones come with a variety of features to forward calls to your location, whether that is an office, cell phone or home phone. Callers can even be routed to different numbers after a certain number of rings. VoIP phones are often capable of conference calls without requiring additional software or equipment.
Team members can see who is available to take a call and who is away from their desk. When there is no time to talk on the phone, chat capabilities can make communicating easier between co-workers. Listen-in features can be used for training purposes, allow trainers and supervisors to offer pointers to new hires. Staff can access someone wherever they are, allowing those working from home or telecommuting to engage with each other and those in the office. Calls integrate easily into existing CRM software systems, keeping communication together in one location for staff to find easily.
A VoIP system is generally less expensive than a POTS, saving the business money on long-distance and local calls. Another cost-saving benefit is the ability of many systems to transcribe voicemail. Cloud-based systems offer more cost savings when hardware does not have to be purchased. It may not be necessary to have someone managing the desk with the auto attendant available with VoIP.
With this protocol, traditional analog voice calls are turned into digital packets and transmitted through the internet, similar to the way email works. The VoIP phone can work at a desk, computer or mobile phone. A business's local area network makes the VoIP system possible. In addition, many systems can also use the Publicly Switched Telephone Network to transmit calls, making them versatile options for phone services.
A VoIP telephone system may save your business time and money while increasing efficiency and communication. Deliver better results to your customers by keeping their information in the same place for everyone to access. Before making a decision about your next phone upgrade or install, compare VoIP and POTS to see which works best for your business.
Are you considering a VoIP system in the Westminster area? Get more information at https://trypticomtechnologies.com.
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