Recent Trypticom Technologies Client Successes

Laguna Beach, CA

Client calls with the issue of computer not booting up to the operating system.  We attempted routine troubleshooting steps on a Dell OptiPlex 9020 SFF workstation that was stuck on Dell BIOS screen.  We were unable to resolve this problem over the phone.  Trypticom’s technician made an on-site trip to diagnosis the issue further.  The technician proceeded to open up the chassis to re-seat the ram modules, disconnect the SSD, reset the CMOS battery on the motherboard.  After connecting everything back the technician was able to get into the BIOS and run a diagnostic report. Everything passed their respective tests.  The technician reconnected user’s desktop and had the end user go through the motions of logging in and performing their daily routine to confirm stability. During our technician’s visit, he makes sure that all issues are taking care of before leaving the site.  Trypticom always performs a standard check of equipment and make sure all users are all taken care of.  We made some recommendations before leaving the facility.

Irvine, CA

This client mentioned to us that they smelled something burning and that there was a beeping sound in their data closet. Network/Server Power Redundancy. Always recommended! Sometimes these are not as straightforward as you may think. Usually the APC units you find in server/network racks are hot-swappable batteries. We’ve ran into issue with bulging batteries – failure to replace them when required causes the batteries to swell up which makes them hard to remove from the unit.   Tip – Keep an eye on them and replace every 2-3 years.  Most likely, the unit will end up needing to be replaced at one point.  We’ve also ran into issues with them turning off once you remove the battery. If you only have one battery backup, we recommend everyone turn off all devices connected and then change out the battery. After, let the battery charge and then you can do a self-test from the front panel.  Use manufacturers testing procedures to come to your conclusion if the whole unit needs replacing.

El Segundo, CA

We had the pleasure in troubleshooting wireless signals in a 4000 Sq Ft Office Suite.  This client had an existing issue with their Cox Business service and were using an older Linksys router.  Some Troubleshooting steps we normally take:  Check equipment, modem, routers, access points for any issues, update software/firmware if needed.  Keep all of our tools and testers ready for troubleshooting.  A couple of applications that we love to use are speedtest.net and Wifi Overview 360.   We made recommendations and upgraded them to Ubiquiti UniFi hardware.  1xEdgeRouter 2xUnFi AC Pro AP 1xUniFi Cloud Key Cloud Key let’s us remotely manage equipment off-site using a web interface.  After the upgrade, the client was happy with what they saw.  Their speed was increased and more stable than before.

Corona, CA

This client’s server went offline.  It can be difficult when it comes to troubleshooting with individuals that have no computer or technological experience; however, we always remain calm, so the person on the phone does not stress out and panic.  We started with simple network troubleshooting steps which led us to resolve the issue at the physical layer – a bad network cable. Technology helps all parties resolve issues quicker.  We used MMS (Multimedia Messaging Service) for sending of pictures and Facetime for remote hands-on.

Alhambra, CA

Client wanted their POP mail migrated to Microsoft Hosted Office 365 for small offices.  Since everyone is on the go nowadays, this is a great way to get everyone e-mails syncing on all their devices like PC, Mac, iPad, iPhone, and Android. This migration was simple.  We can usually get 10 user’s email accounts migrated and flowing over a weekend with minimal downtime.  Outlook apps on mobile devices will look and feel like Outlook on your computer. 

Anaheim, CA 

We received a phone call regarding a computer not booting up and this customer was panicking over potential lost data.  As always, we try to make it a priority to get clients back up and running as soon as possible.  We sent one of our technicians on-site who arrived an hour of the call.  Our technician performed standard troubleshooting steps on the workstation.  He immediately found the power supply to be defected with using a power supply tester.  Of course, not all situations turn out to be a bad power supply. On-site visits are always a good to check up on network concerns if a client is not under a managed contract.

Placentia, CA

This client runs a small concrete business.  We maintain their site that consists of seven workstations and a server.  Our monthly contract allowed for an allotment of one hour visit to maintain hardware for optimal use.  We also check for any major software, firmware, BIOS, OS, and application updates.  Visiting the site, we are always being pro-active to prevent any possible holes/flaw in the network.  We love to make sure that all services are in running optimally to prevent any downtime. Schedule your visit now!

Newport Beach, CA

Client was hit with ransomware on a single workstation.  Luckily, it did not spread to network – the workstation was the only one in a WORKGROUP setting. We ended up having to wipe the workstation and restore apps, data was not worth trying to recover since they had stored crucial data on the server. This was the quickest and most efficient way to get the client up and running.  We recommended and got approval to replace a Netgear router with a SonicWALL TZ300, a DLink switch for a Cisco switch and recommended for an off-site/cloud solution with iDrive.  Our technician setup VPN for the user to remote access from home which worked seamlessly through SonicWALL’s Global VPN Client software.  We ended our visit with cable management in the network closet and labeling all of their equipment for future troubleshooting purposes. Call us today at (949) 202-0027 for more information from Trypticom Technologies.

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