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4 Tips for Choosing Outsourced IT Support
Making the decision to hire IT support from an outside company instead of using an internal IT team can be a daunting task. Many companies weigh the pros and cons of having a dedicated team against the idea of contracting with a specialized IT and network consultant to handle technical support. Once the company has decided to research outsourced support, a few simple tips can help the team make an informed decision.
4 tips for finding the right outsourced IT support
Many companies, especially small companies or start-ups, find that the benefits of hiring an external team of IT consultants outweigh the cost of the contract. How do companies decide which consultants to hire?
1. Find IT support related to the business
Some IT and network consultant teams work primarily with clients in a specific industry. Hiring one of these teams can be beneficial since they are usually well-versed in the software programs and terminology used in that particular industry. IT teams from industry-specific consulting firms can also have more knowledge about the goals and mission of similar businesses and can provide valuable suggestions and insight into the ideal functional IT setup.
2. Ask for references from other businesses
Although competitors could be reluctant to share their industry secrets, some business owners in the same or similar industry may be willing to share their experiences with external IT support services. Reaching out to other business for recommendations or references for a specific IT company can save time and trouble during the research process.
3. Look at online reviews
Other businesses can provide recommendations, but for the greatest number of reviews in one location many businesses use online reviews during the research process. Along with company ratings, many reviews list detailed information about successes or problems companies have encountered with particular IT support consultants. By looking for consistency and trends in the reviews, a business owner can make a more secure decision.
4. Ask the right questions of potential consultants
IT and network consultant companies can be successful and well-reviewed, but if they do not provide the services a business owner is seeking there is no advantage to pursuing a contract with them. During the research process, compile a specific list of company needs and make sure to ask a potential IT support company if these criteria can be met.
Knowing which questions to ask can help narrow down the field. Consider whether the company uses a ticketing system for service requests, and what is the average response time to requests. Ask what are the terms of the contract if the client is dissatisfied with the support, and what kind of insurance the company has.
Business owners and leaders who turn to outsourced IT support have the task of choosing a partner that meets the company goals and meshes well with the overall mission and culture of the business. By taking the time to decide what the company needs and researching potential IT and network consultant company reviews and references, a more educated and successful decision can be made.
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